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iPhone 16e

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FAQ's

Dual eSIM - Activate a Used eSIM Line

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After you submit an eSIM activation request, if the request is for an iPhone currently in use, or the Digital SIM IMEI you'd like to activate was previously activated, please follow the steps below:


  1. Turn “Off” any deactivated lines displayed under "eSIMs."
  2. Remove any unused eSIM profile(s) to ensure the eSIM you'd like to activate is available.

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