Selected Product:
Walmart Family Mobile Account Help
FAQ's
- Carrier List and Info Required to Port Your Number
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my Cricket Wireless Account Info needed to Port my number?
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- Will Advanced Messaging (RCS) work while I'm roaming off the Walmart Family Mobile network
- Will Advanced Messaging (RCS) work with all Wi-Fi connections?
- My “Chat Features” option does not say “Connected.” What do I do now?
- If I bring a smartphone to Walmart Family Mobile from another carrier, will I be able to use Advanced Messaging (RCS)?
- Which devices are compatible with Advanced Messaging (RCS)?
- How much does Advanced Messaging (RCS) cost?
- What is Advanced Messaging (RCS)?
- How do I talk to Walmart Family Mobile through Advanced Messaging (RCS)?
- Can I check my Rewards points via 611611?
- How can I check the status of an order?
- How do I check my data/web usage?
- Where can I find the International Long Distance (ILD) access number?
- Can I activate my phone through 611611?
- How does 611611 work?
- How do I find my Due Date?
- What should I do if I send the wrong Keyword to 611611?
- Can I text 611611 in case of an emergency?
- Will 611611 services work for all phones in my family plan, is there any restriction?
- How do I add airtime?
- How many times a day can I use my 611611 service?
- Will 611611 charge me minutes if I send a text message?
- How do I find my 611611 services?
- How do I update my data settings?
- How do I check my balance?
- How can I make a payment online?
- Does my plan include mobile hotspot?
- How can I switch from my current plan to a new service plan?
- How can I switch from a non-Verizon network to the Verizon network?
- Who is eligible to receive these new service plan benefits?
- What's changing with Walmart Family Mobile's service plans?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- Can I pay a fee to unlock my phone before the allotted time frame?
- I paid the full price for my phone. Why can’t I unlock it?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- How can I get my iPhone unlocked by a carrier?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- I never received the unlocking instructions email. What should I do?
- Can you unlock my phone without sending an email?
- Can you send me the unlocking code via SMS?
- My iPhone is not from your company, so why is it locked by your company?
- How long does it take to unlock my device for another carrier?
- Can I unlock my phone since your company has no coverage in my area?
- What if my phone cannot be unlocked?
- How do I unlock my device?
- Why am I getting so many spam calls?
- What are robocalls or spam calls?
- What are the different types of spam calls or robocalls?
- How to identify and avoid spam calls/robocalls.
- How to block spam calls?
- How can I report a robocall?
- Are robocalls illegal?
- What is the Do Not Call list? And is it effective?
- What happens if you answer a spam call?
- Why do robocalls hang up?
How do I set up and use Emergency SOS mode?
To set up Emergency SOS,
- Tap the "Settings" icon.
- Slide the screen up and tap "Emergency SOS."
- Tap the "Auto Call" slider to enable.
- Slide the screen up to see more options. Then, tap the "Countdown Sound" slider to toggle the 3-second warning tone on/off.
- If you would like to program emergency contacts to be notified when you call emergency services, tap "Set up Emergency Contacts in Health" and follow the prompts on the screen.
To use Emergency SOS, quickly press the PWR/LOCK button 5 consecutive times. If you need to cancel the call to emergency services, tap the large "X" icon on the screen. Then, tap "Stop Calling" before the call is completed.
Helpful?
Can't find what you need?
Chat with Support
Chat with one of our agents live. We will get back to you in a few minutes.
Call Directly
Need guided support? You can call us directly and we will help you.
Phone Support:
1-877-440-9758Self-service tools available 24/7
Check your balance, refill or manage plans and phones with our
© 2025 Family Mobile, Inc.
