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Walmart Family Mobile Account Help

FAQ's

What is BYOP?

Cell phones from nearly every manufacturer will work on our network as long as they are GSM compatible and use a SIM card! If you have a compatible phone, all you need to do is purchase a Bring Your Own Phone SIM Kit.


BlackBerry phones and older Sidekick phones will not work or may have limited functionality with Family Mobile service. Family Mobile cannot guarantee all of a phone's functions--such as picture messaging, web usage, and other phone-specific applications--will be compatible with Family Mobile service.


However, if your phone meets the following criteria, your phone will work with Family Mobile:


  • Your phone requires a SIM card. Family Mobile has traditional, Micro, and Nano SIM cards. Micro and Nano SIM cards are smaller than traditional SIM cards and are typically found in newer phones and various iPhone models.
  • You have an unlocked phone. If your phone says, "Restricted," "Contact Service Provider," or doesn't allow you to make calls or access your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.


If your phone does not meet the requirements for Family Mobile service, you can purchase a Family Mobile phone. Visit a Walmart store or walmart.com to choose from our impressive phone lineup!


Ready to activate? Click the button below and our automated assistant will help you with your activation.


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