Selected Product:
Walmart Family Mobile Account Help
FAQ's
- How do I find my Cricket Wireless Account Info needed to Port my number?
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- Carrier List and Info Required to Port Your Number
- How can I make a payment online?
- Does my plan include mobile hotspot?
- How can I switch from my current plan to a new service plan?
- How can I switch from a non-Verizon network to the Verizon network?
- Who is eligible to receive these new service plan benefits?
- What's changing with Walmart Family Mobile's service plans?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- Can I pay a fee to unlock my phone before the allotted time frame?
- I paid the full price for my phone. Why can’t I unlock it?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- How can I get my iPhone unlocked by a carrier?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- I never received the unlocking instructions email. What should I do?
- Can you unlock my phone without sending an email?
- Can you send me the unlocking code via SMS?
- My iPhone is not from your company, so why is it locked by your company?
- How long does it take to unlock my device for another carrier?
- Can I unlock my phone since your company has no coverage in my area?
- What if my phone cannot be unlocked?
- How do I unlock my device?
- What is the Do Not Call list? And is it effective?
- How to block spam calls?
- What are the different types of spam calls or robocalls?
- Are robocalls illegal?
- What are robocalls or spam calls?
- Why am I getting so many spam calls?
- How to identify and avoid spam calls/robocalls.
- How can I report a robocall?
- What happens if you answer a spam call?
- Why do robocalls hang up?
How do I update my data settings so I can access the Web?
To update your data settings in order to access the Web, text APN to 611611 6 1 1 6 1 1 or go to apn.myfamilymobile.com.
Helpful?
Can't find what you need?
Chat with Support
Chat with one of our agents live. We will get back to you in a few minutes.
Call Directly
Need guided support? You can call us directly and we will help you.
Phone Support:
1-877-440-9758Self-service tools available 24/7
Check your balance, refill or manage plans and phones with our
© 2025 Family Mobile, Inc.
