Selected Product:
Walmart Family Mobile Account Help
FAQ's
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my Cricket Wireless Account Info needed to Port my number?
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- Will Advanced Messaging (RCS) work while I'm roaming off the Walmart Family Mobile network
- Will Advanced Messaging (RCS) work with all Wi-Fi connections?
- My “Chat Features” option does not say “Connected.” What do I do now?
- How do I talk to Walmart Family Mobile through Advanced Messaging (RCS)?
- If I bring a smartphone to Walmart Family Mobile from another carrier, will I be able to use Advanced Messaging (RCS)?
- Which devices are compatible with Advanced Messaging (RCS)?
- How much does Advanced Messaging (RCS) cost?
- What is Advanced Messaging (RCS)?
- Can I check my Rewards points via 611611?
- How can I check the status of an order?
- How do I check my data/web usage?
- Where can I find the International Long Distance (ILD) access number?
- Can I activate my phone through 611611?
- How does 611611 work?
- How do I find my Due Date?
- What should I do if I send the wrong Keyword to 611611?
- Can I text 611611 in case of an emergency?
- Will 611611 services work for all phones in my family plan, is there any restriction?
- How do I add airtime?
- How many times a day can I use my 611611 service?
- Will 611611 charge me minutes if I send a text message?
- How do I find my 611611 services?
- How do I update my data settings?
- How do I check my balance?
- How can I make a payment online?
- Does my plan include mobile hotspot?
- How can I switch from my current plan to a new service plan?
- How can I switch from a non-Verizon network to the Verizon network?
- Who is eligible to receive these new service plan benefits?
- What's changing with Walmart Family Mobile's service plans?
- Can I pay a fee to unlock my phone before the allotted time frame?
- How do I unlock my device?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- I never received the unlocking instructions email. What should I do?
- Can you unlock my phone without sending an email?
- Can you send me the unlocking code via SMS?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- I paid the full price for my phone. Why can’t I unlock it?
- My iPhone is not from your company, so why is it locked by your company?
- Can I unlock my phone since your company has no coverage in my area?
- What if my phone cannot be unlocked?
- How long does it take to unlock my device for another carrier?
- How can I get my iPhone unlocked by a carrier?
- Why am I getting so many spam calls?
- What are robocalls or spam calls?
- What are the different types of spam calls or robocalls?
- How to identify and avoid spam calls/robocalls.
- How to block spam calls?
- How can I report a robocall?
- Are robocalls illegal?
- What is the Do Not Call list? And is it effective?
- What happens if you answer a spam call?
- Why do robocalls hang up?
If I qualify for Lifeline, how will I receive my monthly Lifeline discount?
If you qualify for Lifeline and enroll through the National Verifier application at mygdpbenefit.com/wfm, you’ll receive your monthly discount when you purchase your service plan.
Here’s how to apply your discount:
- Online: Purchase your plan at myfamilymobile.com
- In store: Visit a Walmart store with a Family Mobile section.
- By phone: Call Walmart Family Mobile at 1-877-440-9758.
Your discount will be applied automatically during the checkout process.
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