Selected Product:
G986U1
Tutorials
- Activate Your Device
- Add a Line
- Metro - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Port My Number
- Cricket Wireless - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Boost Mobile - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- AT&T - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- Consumer Cellular - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
- T-Mobile - Find My Account Number, Account PIN/Passcode, and Transfer PIN to Port
FAQ's
- How do I set up and use Samsung SmartThings?
- How do I use the Samsung DeX desktop environment?
- How do I use Samsung Pay?
- How do I use PowerShare?
- What are the benefits of Samsung SmartThings?
- What is One UI? How does it support one-handed use?
- How do I use my phone as a touchpad or keyboard in the DeX environment?
- How do I set up Samsung Pay?
- What are the benefits of a Google account?
- Is my phone waterproof?
- Does my device adjust for Daylight Saving Time (DST)?
- How do I set up my Samsung G986U1?
- Which previous Samsung Galaxy features will be included in the new G986U1?
- Can I customize my notifications?
- What are the new features of the Samsung G986U1?
- How do I set up/access my voicemail?
- What makes the display in the Samsung G986U1 special?
- How do I protect my privacy online?
- How do I set up Face Recognition?
- How do I set up a Pattern lock to secure my screen?
- What are the security options on my phone?
- How do I set up a PIN lock to secure my screen?
- How do I secure my folders?
- How do I lock my SIM card?
- How do I set up a Password to secure my screen?
- How do I protect my privacy if I'm using Google Chrome?
- How do I use the ultrasonic in-screen fingerprint scanner?
- How do I view/change permissions to allow or block an app’s access to information?
- How do I enable Google's "Find My Device" feature?
- Can I add memory/storage to my device?
- Is there a way to view all the files on my phone from a single location?
- How do I access and manage my files?
- How do I add, remove, or rearrange the apps on my home screen?
- How do I remove an appointment?
- How do I edit an existing appointment?
- Can I add and listen to music files on my phone without a Google (Gmail) account?
- Where can I stream and watch HDR content?
- How do I update the OS on my device?
- How do I delete files from my phone?
- How do I uninstall apps that I have downloaded?
- How do I close an app that is running in the background?
- How do I add an appointment to my calendar?
- How do I backup my data?
- How do I download apps from the Play Store?
- How do I update my installed apps?
What do I do if my device is power cycling?
There are a few issues that may cause your smartphone/tablet to power cycle unexpectedly:
- Damage to the battery
- 3rd party applications not working properly
- Device firmware or software updates
Have you downloaded any 3rd party applications around the time this automatic reboot issue occurred?
Try disabling or uninstalling any recently installed apps.
Does the battery have any physical damage?
If yes, then you will need to contact the manufacturer for service.
Have you checked for available software updates?
Try installing any available software updates.
Have you attempted to perform a Factory Data Reset on your device?
Try performing a Factory Data Reset.
Use our automated assistant to quickly resolve this issue.
Helpful?
Can't find what you need?
Chat with Support
Chat with one of our agents live. We will get back to you in a few minutes.
Call Directly
Need guided support? You can call us directly and we will help you.
Phone Support:
1-877-440-9758Self-service tools available 24/7
Check your balance, refill or manage plans and phones with our
© 2025 Family Mobile, Inc.
