Question 1

Will my Family Mobile service change?

Accepted Answer

There should not be any change to your service as a result of this transaction. Family Mobile is excited to bring Verizon’s world-class service to its customers with time and to provide access to innovative technologies, plan features, international calling options, and increased options for devices.

Question 2

What will change for current Family Mobile customers?

Accepted Answer

Current Family Mobile customers will not have to make any immediate changes or take any action. Current customers will be able to remain on their current plans and will not have to change plans or devices because of the transaction.

Question 3

Will my costs change?

Accepted Answer

Family Mobile customers will be able to stay on their current plan and for a significant period of time going forward. Of course, you will also be able to move to any of the new plans that we introduce.

Question 4

Will I have to change devices?

Accepted Answer

Family Mobile customers will be able to keep their current device. If a customer’s Family Mobile plan is served on a network other than Verizon’s, Family Mobile will have a carefully managed transition during which customers will be able to move to the Verizon network, including obtaining a device compatible with Verizon’s network if necessary. We will communicate with such customers and you do not need to worry about being surprised.

Question 5

What is a SIM card?

Accepted Answer

Your Subscriber Identity Module (SIM) card is a portable memory chip that stores your unique user ID and service details while connecting you to the network.

Question 6

What will happen with my voicemail?

Accepted Answer

Unfortunately, once you activate your new SIM card, you’ll need to reset your voicemail, and any existing messages will also be lost.

Question 7

What will happen if I don’t replace my SIM card?

Accepted Answer

We may reach out to you in the future if and when a SIM card replacement becomes necessary to maintain reliable service. Until then, you can choose to keep your existing SIM card; however, doing so means you will not have access to all the benefits of the Verizon network.

Question 8

How will I get my special offer?

Accepted Answer

All you have to do is activate your SIM card! Once your new SIM card has been activated, your special offer will automatically be added to your account.

Question 9

Will the new SIM card work with my phone?

Accepted Answer

Absolutely! The size of your new SIM card can be customized to fit any phone and will come with instructions on how to get the proper fit for yours. Then, all you’ll need to do is activate your new SIM card and replace it with the existing one.

Question 10

What will happen to my Plan and benefits after I switch to the Verizon network?

Accepted Answer

You get to keep them! Your Plan and benefits will be transferred, and your Service End Date won’t change once your upgrade is complete.

Question 11

How can I request a new SIM Card?

Accepted Answer

To request a new SIM card, please call 866-667-6437. California residents call 1-888-899-8789.

Question 12

I already placed my order, where can I check my order status?

Accepted Answer

Visit our site anytime to track your order.

Question 13

What will happen if I don’t replace my phone?

Accepted Answer

We may reach out to you in the future if and when a phone replacement becomes necessary to maintain reliable service. Until then, you can choose to keep your existing phone; however, doing so means you will not have access to the Verizon network.

Question 14

How can I activate my new device?

Accepted Answer

If you got your new phone (or SIM) from our online store, text the word ONESTEP to 6 1 1 6 1 1 from your old phone and follow the prompts. If you got your new phone or SIM at a local retail store, follow the instructions that came in your package to transfer your service to your new device.

Question 15

Can I bring my own Verizon-compatible phone?

Accepted Answer

Yes, you may! You can get a Verizon-compatible phone from the retailer of your choice. You’ll have to activate it with a new SIM Card from us. We’ll point you to the right option for your phone and give you instructions on how to replace it.

Question 16

Can I keep my current SIM card?

Accepted Answer

No, your current SIM card is not compatible with the Verizon network. It is crucial that you do not remove the new SIM card, or switch it with your current one, as this will cause you to not connect to the Verizon network.

Question 17

How can I transfer my content to my new phone?

Accepted Answer

You can use the Transfer Wizard app to move messages, contacts, images, and more from one phone to the next. All you need is good wifi .

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